Data Insights Manager

1 week ago

Sydney, New South Wales, Australia beBeeAnalytics Full time $150,000 - $250,000
Job Overview

We aim to create memorable experiences for our guests, transforming flying into something exceptional. Our people are at the heart of this mission.

Data Insights Manager, you will lead a high-performing team focused on designing, measuring, and optimizing customer journey experiences. You will play a central role in ensuring that travel, redemption, and status propositions are supported by deep data insights and meaningful customer knowledge.

In addition, your key responsibilities will include:

  • Delivering data-driven insights to support the evolution of customer experience products across various dimensions.
  • Leading analysis of customer behavior, breakage, and margin to optimize product design and commercial outcomes.
  • Partnering with cross-functional teams to define and develop Customer Lifetime Value (CLV) models and applications.
  • Developing customer journey insights and performance frameworks to improve the effectiveness of loyalty and status programs.
  • Managing a multidisciplinary analytics team focused on commercial modeling, customer insights, and business performance.
  • Translating complex data into clear, actionable insights that inform business decisions and program evolution.

To succeed in this role, you will need:

  • 8-10 years of experience in data analytics, customer journey mapping, or customer experience domains with a strong understanding of customer lifecycle dynamics.
  • 3+ years leading analytics teams, with experience in customer journey analytics or commercial travel data.
  • A deep understanding of how customer experiences fit together across various touchpoints and channels.
  • Experience in breakage and redemption analytics, customer profitability modeling, and CLV approaches.
  • The ability to bring both commercial rigor and customer-centric thinking to product development and analytics.
  • Success in coaching and developing analytical talent and contributing in cross-functional teams.

We offer:

  • Competitive bonus structure on achieving business objectives.
  • Flexible working arrangements, including work hours and work from home.
  • Diverse range of benefits, including discounts on travel, retail, and wellness services.
  • Comprehensive Employee Assistance Program offering confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social, and financial.
  • Opportunities for career growth and professional development.

We value diversity and inclusion. We encourage applications from individuals from diverse backgrounds, cultures, and identities.

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