Patient Financial Liaison Officer

2 weeks ago

Brisbane, Queensland, Australia Mater Group Full time

About the Role

Mater Group is seeking an experienced Patient Financial Liaison Officer to join our Inpatient Finance Team at our South Brisbane campus.

The position is a permanent full-time role, Monday to Friday, with hours ranging from 7am to 6pm on a rotating roster.

This is an excellent opportunity to bring your knowledge and expertise into a high-functioning, multi-skilled team.

Key Responsibilities

  • Undertake health fund eligibility checks for all private patients wishing to utilize private health insurance for their inpatient admission at Mater Group.
  • Prepare cost estimates for private patients admitting to Mater Group to ensure patients are aware of any out-of-pocket expenses.
  • Ensure appropriate informed financial consent paperwork is prepared for each private patient admission.
  • Liaise with patients, internal departments, and medical consultants in relation to a patient's level of coverage.
  • Deliver exceptional customer service to internal and external clients.
  • Answer and respond to telephone enquiries from both patients and medical officers' rooms.
  • Discuss financial implications with patients/family members, explaining their options (private/public admission).
  • Banking and financial transactions.

About You

To be successful, you will require:

  • Previous medical billing and health fund experience.
  • Mid-level technology/computer use and knowledge/ability to learn new software.
  • Demonstrable knowledge of health funds legislation and guidelines.
  • Previous experience working in a health-related environment.

Why Join Us?

Mater Group is a leader in healthcare, education, and research, and we employ exceptional people. We offer a range of benefits, including:

  • Salary packaging arrangements to allocate living expenses directly from your pre-taxable income.
  • Access to package meal and entertainment expenses via salary packaging.
  • Access to leading education and professional development via Mater Education.
  • Access to our Employee Assistance Program and on-site pastoral care teams.
  • Discounts to local and national businesses/venues for dining/retail/travel & accommodation/other.
  • Unlimited access to a multitude of discounted fitness facilities through Fitness Passport.
  • Access to on-site, discounted parking.
  • Discounted food and beverage at various campus cafés and coffee venues.

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