Senior Customer Support Team Lead

2 weeks ago


Sydney, New South Wales, Australia EBR Full time

About EBR

EBR is a rapidly expanding Australian financial services firm providing online forex trading to retail and institutional clients from all over the world.

Job Summary

We are seeking a highly skilled and experienced Senior Customer Support Team Lead to join our team. As a Senior Customer Support Team Lead, you will be responsible for leading a team of customer support representatives and ensuring that our clients receive exceptional service.

Key Responsibilities

  • Team Leadership
    • Lead a team of customer support representatives to ensure that our clients receive exceptional service
    • Provide guidance and support to team members to help them resolve client issues
  • Client Support
    • Respond to client inquiries in a timely and professional manner
    • Resolve client issues and concerns in a fair and efficient manner
  • Process Improvement
    • Identify areas for process improvement and implement changes to improve efficiency and effectiveness
    • Develop and implement new processes and procedures to improve client satisfaction

Requirements

  • Experience
    • At least 3 years of experience in a customer support role, preferably in the financial services industry
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to lead and motivate a team
    • Strong problem-solving and analytical skills
    • Ability to work in a fast-paced environment

What We Offer

  • Competitive Salary
  • Opportunity to Work with a Fast-Growing Company
  • Professional Development Opportunities


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