Senior Customer Analytics Lead

21 hours ago

Sydney, New South Wales, Australia SA Water Full time
{"title": "Senior Customer Analytics Specialist", "description": "About SA Water

We are a leading water utility company serving over 1.8 million South Australians. Our mission is to provide reliable and trusted water services while ensuring a sustainable and healthy environment for our community.

About the Role

We are seeking a Senior Customer Analytics Specialist to join our Communications and Community Experience unit. In this role, you will lead the design and development of customer data products, implement data governance practices, and provide technical guidance across the organisation.

Key Responsibilities
  • Lead the development, testing, and maintenance of data products to ensure timely delivery and support performance reporting activities.
  • Provide guidance on analytics toolsets, support data governance activities, and improve customer data literacy across the organisation.
  • Develop actionable machine learning models, document technical guidelines, and manage data governance.
  • Utilise agile methodologies to define user needs, prototype data products, and conduct workshops to prioritise features.
Requirements
  • Tertiary qualifications in Business Management, Computer Science, Data Science, or a related field.
  • Experience in managing and interpreting diverse customer data sources.
  • Strong interpersonal skills with the ability to communicate complex technical information.
  • Proficiency in SQL or similar coding languages.
  • Expertise in data visualisation tools like Power BI or Tableau.
  • Strong problem-solving and analytical skills.
  • Familiarity with data integration/ETL tools and data governance platforms such as Collibra (Desirable)
  • Experience with cloud-based analytics platforms like Azure (Desirable)
  • Knowledge of design thinking and agile methodologies (Desirable)
What We Offer

We offer a dynamic and inclusive work environment that values diversity and innovation. Our team is committed to delivering exceptional customer experiences and making a positive impact on our community.

We are an equal opportunity employer and welcome applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

", "lang_code": "en-US"}

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