Customer Service Ambassador

7 days ago

Goondiwindi, Australia beBeeJob Full time $80,000 - $95,000
Customer Service Representative Opportunity

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments

Requirements:

  • Prior experience in face-to-face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients

What We Offer:

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on hearing care products for yourself and your family
  • Online wellbeing centre and employee assistance program
  • Access to LinkedIn learning platform

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