Mobility Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

Key role in supporting passengers with reduced mobility

This is an exciting opportunity for a skilled and compassionate individual to make a real difference in the lives of others.

As Passenger Reduced Mobility Agent, you will play a critical part in ensuring the smooth and safe transportation of passengers who require assistance.

Your main responsibilities will include:

  • Assisting and transporting passengers requiring wheelchair assistance and/or MAAS (Meet & Assists) to/from assigned gates.
  • Supporting special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
  • Reading appropriate paperwork to identify passengers' name, international flight information, date, and special service request details to ensure special needs passengers are assisted and accommodated for on Arrival and/or Departure.

You will work closely with PRM Shift Coordinators & Passenger Service Supervisors to ensure a seamless process for all passengers requiring special assistance. You will also be responsible for reading airport monitors to determine arrival and departure information and arranging gates for incoming passengers who need special assistance.

This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask effectively. If you are a people person who enjoys working in a fast-paced environment and making a positive impact on others' lives, this could be the perfect opportunity for you.

We are looking for someone who is efficient, professional, and courteous, with a positive attitude and a willingness to learn and grow with our team.

Please see below for further details on safety, security & compliance.

Safety, Security and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.

The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see attached job description for further information on safety, security & compliance.

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Efficient computer and typing skills.
  • Professional and courteous communication skills, both verbal and written.
  • High level attention to detail.
  • Excellent organisational skills and the ability to multitask.
  • A positive, can-do attitude.

If you have the skills and passion required for this role, we encourage you to apply today

Please note that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter if there are any reasonable adjustments to our process that you would like us to consider.

Diversity

We value diversity and strive to create an inclusive culture where everyone feels valued and respected. We welcome applications from individuals of all backgrounds and perspectives.

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