Customer Service Representative

1 month ago


Brisbane Airport, Australia dnata Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Brisbane Airport Cargo site.

As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

You will also be responsible for processing customer collections, completing UCR documentation, and ensuring compliance with security regulations.

Additionally, you will have the opportunity to work with our team to develop and implement process improvements, ensuring that our customers receive the highest level of service.

Requirements:

  • Australian or New Zealand citizenship or Australian Permanent Residency
  • Valid driver's license
  • Basic to intermediate computer skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What we offer:

  • Opportunity to work for a global company
  • Great team environment
  • Extensive training and support

Key Responsibilities:

  • Provide exceptional customer service to clients
  • Respond to customer inquiries and resolve issues
  • Process customer collections and complete UCR documentation
  • Ensure compliance with security regulations
  • Develop and implement process improvements

Requirements:

  • Australian or New Zealand citizenship or Australian Permanent Residency
  • Valid driver's license
  • Basic to intermediate computer skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What we offer:

  • Opportunity to work for a global company
  • Great team environment
  • Extensive training and support


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