Customer Service Representative
3 weeks ago
We are seeking a highly motivated and organized Customer Service Representative to join our team at dnata Brisbane Airport Cargo site. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Answering and attending to customer service calls and emails
- Phoning shipments out to agents and consignees
- Liaising with warehouse staff to monitor bond checks and track shipments
- Investigating missing cargo and found cargo
- Assisting with quarantine inspections, destructions, and seizures
- Rotating duties and training future customer service staff
Import Related Functions:
- Processing customer collections
- ULD documentation processing
- Completion of UCR
- Security compliance
- Ability to learn and use Hermes system
Export Related Functions:
- Ability to learn and understand security compliance – EACE
- Processing export cargo deliveries
- Compliance to Airline requirements and documentation
- ULD documentation processing
- Acceptance of dangerous goods
Additional Duties:
- Front counter customer service
- Assisting front counter staff on busy days
- Completing import VCTs
- Processing payments of invoices for non-account holders
Requirements:
- Current QLD driver's license
- Previous experience in an operational environment
- Intermediate computer skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
What We Offer:
- Opportunity to work for a global company
- Great team environment
- Extensive training and support
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