Customer Service Representative

3 weeks ago


Brisbane Airport, Australia dnata Full time

We are seeking a highly motivated and organized Customer Service Representative to join our team at dnata Brisbane Airport Cargo site. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Answering and attending to customer service calls and emails
  • Phoning shipments out to agents and consignees
  • Liaising with warehouse staff to monitor bond checks and track shipments
  • Investigating missing cargo and found cargo
  • Assisting with quarantine inspections, destructions, and seizures
  • Rotating duties and training future customer service staff

Import Related Functions:

  • Processing customer collections
  • ULD documentation processing
  • Completion of UCR
  • Security compliance
  • Ability to learn and use Hermes system

Export Related Functions:

  • Ability to learn and understand security compliance – EACE
  • Processing export cargo deliveries
  • Compliance to Airline requirements and documentation
  • ULD documentation processing
  • Acceptance of dangerous goods

Additional Duties:

  • Front counter customer service
  • Assisting front counter staff on busy days
  • Completing import VCTs
  • Processing payments of invoices for non-account holders

Requirements:

  • Current QLD driver's license
  • Previous experience in an operational environment
  • Intermediate computer skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team

What We Offer:

  • Opportunity to work for a global company
  • Great team environment
  • Extensive training and support


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