
Member Experience Advocate
1 week ago
Create unforgettable experiences for our members and help drive business growth.
This role is part of a dynamic team that ensures every member feels valued and supported throughout their fitness journey. You will be responsible for creating engaging interactions that foster loyalty and grow our membership base.
- Cultivate strong relationships with your teammates by embodying the company's values and behaviors.
- Collaborate with new members to understand their goals and preferences, tailoring their experience to meet their needs.
- Maintain a deep understanding of the brand values and mission, applying them consistently in all interactions with members.
- Facilities Management: Ensure high standards of cleanliness, organization, and maintenance of equipment and accessories.
- Health and Safety: Promote a safe environment for members and staff by enforcing health and safety protocols and procedures.
- Reporting and Administration: Maintain accurate records, manage membership details, and ensure confidentiality in handling sensitive information.
- Demonstrated alignment with the brand, values, and behaviors.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Prior customer service experience is preferred but not essential.
This role offers a unique opportunity to make a lasting impact on our members' lives and contribute to the growth of our organization.
How to Apply:We are excited to receive applications from motivated individuals who share our passion for delivering exceptional member experiences.
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