Spa Receptionist Assistant

1 month ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time
Deliver Exceptional Guest Experiences

The Darling Spa, located within the luxurious Darling Hotel, is seeking a Spa Receptionist to provide warm and welcoming service to our guests. As the first point of contact, you will orchestrate a seamless and memorable experience from the moment guests arrive.

Key Responsibilities:

  • Warmly welcome guests and assist with all spa enquiries
  • Maintain accurate and up-to-date guest profiles and maximise spa bookings
  • Deliver prompt and personalised information around treatment and check-in/check-out of all guests
  • Assist with spa enquiries and respond to all incoming calls and email enquiries

Requirements:

  • Previous experience as a Spa Receptionist or Luxury Hotel Front Desk Agent
  • Flexible availability including rotational weekend work
  • Ability to provide post-treatment advice and assist with retail sales
  • A friendly and customer service-oriented individual with the ability to work well in a team environment
  • Great communication skills, both verbal and written

About the Role:

This is an exciting opportunity to join a dynamic and customer-focused team. As a Spa Receptionist, you will play a crucial role in delivering exceptional guest experiences and contributing to the success of The Darling Spa.

What We Offer:

  • Complimentary meal on site every day
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking and other transport options
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts, and dry-cleaning services

About Us:

The Star Entertainment Group is committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

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