Claims Management Expert

1 week ago


Canberra, ACT, Australia beBeeSeniorClaimsService Full time $80,743 - $138,388
Senior Claims Service Consultant
We are seeking a highly experienced claims service consultant to drive our team's success. This is an exciting opportunity for a professional with extensive knowledge of insurance and customer service to work in a dynamic environment.
  • Reviewing and identifying claims that do not fall within the scope of policies, ensuring the correct outcome has been made.
  • Liaising with stakeholders to discuss outcomes and dispute resolution.
  • Prepare and draft appropriate documentation to stakeholders when required.
  • Develop customer relationships to understand and meet their needs, delivering a positive customer experience.
  • Maintain knowledge of insurance guidelines, legislation, regulations, and court decisions, recommending policy changes for continuous improvement and compliance.
For this role, we require:
  • Demonstrated claims management experience in a complex Customer Service environment.
  • Ability to optimise business value by delivering high-quality services and positive customer experiences.
  • Possess technical knowledge of relevant insurance lines and associated legislation.
  • High attention to detail and technical proficiency with systems, software, databases, and communication tools.
  • Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, adept at balancing understanding, empathy, and compassion with achieving optimal commercial outcomes.
As a Senior Claims Service Consultant, you will enjoy:
  • Be part of a supportive team that prioritises customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your authentic self to work.
  • Employer support for your work/life balance and flexible working arrangements.
  • Access to on-demand learning resources and career development programs.
  • Insurance products and discounts, as well as initiatives to support your financial wellness.
At Allianz, we pride ourselves on being an inclusive workplace that celebrates diversity and promotes equality.
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