Senior Claims Manager

EML Group Canberra, Australian Capital Territory, Australia

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EML Group Canberra, Australian Capital Territory, Australia

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EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Are you ready to take the next step in your career and join a purpose-driven organisation that makes a difference in peoples lives? EML are seeking experienced Claims professionals from New Zealand to join our growing organisation.

Every day our Claims teams help coordinate, negotiate, and facilitate an injured workers recovery through tailored support to individuals to help get their lives back. As a senior team member, you will set the standard in claims management while guiding and supporting others around you through mentoring and coaching colleagues and leading by example to create a culture of collaboration.

This will be a full time, permanent position with flexibility to work from home up to 2 days a week once fully trained. This role can be based from any EML Australian office with a generous relocation allowance on offer for eligible candidates.

Your Responsibilities

• Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
• Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy
• Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery
• Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
• Respond to escalations and provide coaching and mentoring to other members of the team
  
  

About You

• Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory
• You must currently be residing in New Zealand to be eligible for relocation bonus
• An empathetic, resilient, and motivational approach to provide customer centric support
• A driven professional with highly developed written and verbal communication skills
• Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement
• A team player who likes to work collaboratively and can also work independently
  
  

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
  
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionFinance and Sales
• IndustriesInsurance

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