Account Growth Manager
6 days ago
Becoming a Customer Success Hero
Nearmap's vision is to provide location intelligence solutions that empower businesses to make informed decisions and drive growth. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals and succeed in their endeavours.
About the Role:This is an exciting opportunity to join Nearmap's team of passionate professionals who are dedicated to delivering exceptional customer experiences. You'll work closely with our Account Managers to develop and implement strategies that drive customer success, retention, and growth.
Your Key Responsibilities:- Drive Customer Value: Work with Account Managers to develop and execute plans that drive customer value and retention.
- Build Strong Relationships: Foster strong relationships with key customers, including C-suite executives, to understand their business needs and deliver tailored solutions.
- Lead Data-Driven Insights: Analyse customer data to identify trends and patterns, and develop actionable recommendations to optimise customer success.
- Experience: 5+ years of experience in a customer-facing role, preferably in a SaaS or technology company.
- Proven Track Record: Proven track record of driving customer success and achieving retention targets.
- Excellent Communication Skills: Excellent communication and relationship-building skills, with the ability to engage with customers at all levels.
- Strong Analytical Skills: Strong analytical skills, with the ability to interpret data and derive actionable insights.
- Territory Planning: Experience in territory and account planning, including executing plans to drive customer engagement and retention.
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