Account Manager for Growth

5 days ago


Sydney, New South Wales, Australia Lightspeed Full time
Job Description

We are seeking an experienced Account Manager to join our team in APAC. As a key member of our Hospitality team, you will be responsible for driving retention and expansion of your book of business consisting of Lightspeed's highest valued customers.

Key Responsibilities:
  • Act as single point of contact and account owner for Lightspeed's largest and highest valued customers
  • Responsible for driving product adoption and Net Revenue Retention of book of business
  • Plan and deliver Quarterly Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
  • Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
  • Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
  • Own, manage and drive key customer accounts
  • Establish and maintain strong relationships with Lightspeed customers with a strong understanding of client's business, goals and objectives
  • Work cross functionally with internal teams (Account Management, broader Sales team, Revenue Operations, Pay Operations, Launch and Support) to provide second-to-none customer satisfaction and resolution for at-risk events
  • Own and drive the strategy for each customer in your book of business
  • Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps


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