Senior Client Services Director

5 days ago

Newcastle, New South Wales, Australia beBeeStrategic Full time $100,000 - $150,000
Job Description:

We are seeking a seasoned Client Services professional to lead key client accounts and drive exceptional delivery across brand, creative, digital, and integrated campaigns.

  • As a trusted advisor and strategic partner, you will guide clients in achieving their business objectives through innovative solutions and effective project management.
  • Responsible for day-to-day delivery on multiple accounts, guiding and mentoring up to 2x team members.
  • Build and nurture strong, long-term relationships with clients, becoming their go-to advisor for all their business needs.
  • Translate business problems and objectives into clear and actionable projects for the agency.
  • Partner with strategy, creative, media, and production teams to turn client problems into impactful ideas and ensure they're delivered on brief, on time, and on budget.
Key Responsibilities:
  1. Lead key client accounts and drive exceptional delivery across brand, creative, digital, and integrated campaigns.
  2. Oversee the commercial health of your accounts - from accurate scoping and budgeting to proactive growth opportunities.
  3. Represent the agency in market - whether in pitches, thought leadership, or industry events.
Requirements:
  • Solid experience as a Client Services Director (or similar senior client service role) in an integrated agency environment, or a creative agency.
  • A proven track record of leading large-scale, multi-channel campaigns from brief to delivery.
  • Strong experience of working in a traditional agency context with traffic, strategy, and creative departments.
  • Strong commercial acumen - you understand how to manage budgets, forecast revenue, and spot growth opportunities.
  • Exceptional communication and relationship-building skills with the ability to influence and inspire.
  • A collaborative, solutions-focused approach, with the confidence to challenge and guide both clients and internal teams.
  • The ability to balance creative ambition with commercial responsibility.
  • An energetic, proactive, and positive presence in the agency.

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