Community Payments Specialist

7 days ago

Melbourne, Victoria, Australia beBeeLeader Full time $120,000 - $150,000

Community Payments Leader

Overview

This role is responsible for driving the adoption of payment features and shop functionality among sports administrators, turning them from manual payment chasers into automated revenue collectors.

Key Responsibilities
  • User Research: Conduct regular user research through surveys, interviews, and feedback sessions with both sports administrators and participants to understand payment pain points and opportunities
  • Discovery Sessions: Run discovery sessions with clubs and sporting organisations to identify unmet needs in their financial workflows and registration processes
  • Data Analysis: Analyse user behaviour data and payment flow metrics to uncover insights that drive product decisions and prioritisation
  • Pilot Adoption: Drive adoption of payment features and shop functionality among sports administrators
  • Onboarding Experience: Build compelling onboarding experiences that demonstrate immediate value and get admins set up with payment automation quickly
  • Admin-Facing Tools: Design admin-facing tools that make payment management feel effortless - from setting up collections to tracking revenue across all their sporting activities
  • Journey Optimisation: Optimise the admin journey from first payment setup through to comprehensive payment coverage across their entire organisation
Growth & Participant Engagement
  • Mobile Payment Features: Drive mobile payment and commerce features that increase participant purchases and engagement through seamless experiences
  • Participant Engagement: Build features that encourage participants to spend more within their sporting communities - from merchandise and events to competition entries
  • Payment Experiences: Create mobile-first payment experiences that feel native and intuitive, removing friction from every purchase decision
  • Growth Mechanics: Design growth mechanics that increase participant lifetime value through smart recommendations, social proof, and community-driven purchasing
  • Conversion Point Optimisation: Run experiments to optimise key conversion points throughout the registration journey
  • User Behaviour Data: Analyse user behaviour data to identify drop-off points and systematically remove barriers to conversion
Benefits

The successful candidate will have the opportunity to work in a dynamic environment, shaping the future of community sports payments and driving business growth.

About Us

We are a leading provider of payment solutions for the sports industry. Our mission is to enable sports administrators to manage their finances efficiently and effectively.

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