Digital Solutions Experience Designer

3 days ago

Canberra, ACT, Australia beBeeService Full time $66,953 - $105,569
Experience Service Designer

Join our team in this 12-month contract role to design and deliver new experiences for improved outcomes for customers across digital solutions.

Key Responsibilities
  • Lead service design activities in a multi-disciplinary agile delivery team.
  • Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing.
  • Apply best practice service design methods and processes to support future design.
  • Deliver and design appropriate service design artefacts and communication.
  • Transform defined business needs into outcomes and problem statements.
  • Plan and document user interviews, also design and facilitate workshops.
  • Analyse and improve user experience, taking the viewpoint of the end user.
  • Manage stakeholder groups to develop a partnership.
  • Communicate well, using professional judgement to evaluate risks.
Requirements
  • Over 3 years of experience in a Service Designer role.
  • Demonstrated capability in planning, facilitating, and documenting user interviews.
  • Proven track record in developing and implementing strategic service design initiatives.
  • Comprehensive understanding of the service design process and activities.
  • Experience in adopting the user's perspective to analyse and enhance their experience or journey.
  • Established ability to collaborate effectively within a team environment.
  • Demonstrated capacity to deliver within project and program settings.
  • Proven skill in identifying and strategising capability enhancements of business process improvements.
  • Strong communication proficiency, including the ability to translate between business and technical languages.
  • Capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships.

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