Head of Channel Automation

1 day ago

Melbourne, Victoria, Australia CASA of San Mateo County Full time
About the Role

We are seeking a seasoned leader to spearhead our automation strategy across all customer interaction channels, driving cost savings and enhancing customer experience.

The Head of Channel Automation will be responsible for setting and executing the vision for our automation strategy, collaborating with cross-functional teams to create a holistic view of automation and performance.

Key accountabilities include:

  • Developing and leading the automation strategy, focusing on reducing operational costs and improving NPS.
  • Designing and implementing automation programs that drive efficiency and agent productivity increase, and enhance customer experiences.
  • Leading and mentoring a diverse team, including journey experience designers, customer intent leads, and analysts.
  • Developing and maintaining dashboards and reports to monitor the performance of automated solutions, with a focus on financial metrics, cost savings, NPS, and efficiency improvements.
About You

To succeed in this role, you will need:

  • A bachelor's degree in a related field, such as business, engineering, finance, data analytics, or information technology.
  • Minimum 10 years of experience in messaging, strategy, and/or consulting.
  • Minimum 5 years of leadership experience, including people management responsibility.
  • Minimum 3 years of experience working in health insurance.
  • Robust understanding of messaging and voice customer service channels.
  • Proven experience in data analysis, reporting, and performance monitoring.
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Demonstratable skill in data storytelling and presentations.
  • Excellent communication and collaboration skills.
What's in it for you

As a member of our team, you will have the opportunity to innovate, collaborate with global teams, and deliver exceptional experiences. You will also have access to excellent internal development courses and a supportive career development environment.

We value diversity and inclusion, and we welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

  • Head of Channel Automation

    5 days ago

    Melbourne, Victoria, Australia CASA Of San Mateo County Full time

    About the RoleThe Head of Channel Automation is a key leadership position responsible for setting and executing the vision for CASA Of San Mateo County's automation strategy across all customer interaction channels. This includes improving cost to serve metrics while increasing customer satisfaction.Key ResponsibilitiesDevelop and lead the automation...

  • Head of Channel Automation

    1 week ago

    Melbourne, Victoria, Australia CASA of San Mateo County Full time

    About the RoleThe Head of Channel Automation is a key leadership position at CASA of San Mateo County, responsible for setting and executing the vision for automation strategy across all customer interaction channels. This includes improving cost to serve metrics while increasing customer satisfaction.Key ResponsibilitiesStrategic Vision and Leadership -...

  • Head of Channel Automation and Optimization

    7 days ago

    Melbourne, Victoria, Australia Bupaoptical Full time

    About the RoleThe Head of Channel Automation and Optimization will be responsible for developing and executing the vision for Bupa's automation strategy across all customer interaction channels, improving cost-to-serve metrics while increasing Net Promoter Score (NPS).Key ResponsibilitiesStrategic Vision and Leadership: Develop and lead the automation...

  • Head of Channel Automation Strategist

    1 week ago

    Melbourne, Victoria, Australia Bupaoptical Full time

    About the RoleThe Head of Channel Automation Strategist is accountable for setting and executing the vision for Bupa's automation strategy across all customer interaction channels, improving cost to serve metrics while increasing NPS. This includes managing budgets to ensure financial viability.Key ResponsibilitiesStrategic Vision and Leadership - Develop...

  • Software Developer

    5 days ago

    Melbourne, Victoria, Australia RACV Full time

    About the OpportunityWe are seeking a highly skilled Software Developer to join our team as a Marketing Automation Developer. As a key member of our Data, Strategy & Analytics team, you will play a critical role in supporting our main enterprise channel for proactive engagement with customers and prospects.As a Marketing Automation Developer, you will focus...

  • Test Automation Specialist

    3 days ago

    Melbourne, Victoria, Australia Orikan Full time

    Orikan is a leading provider of innovative parking technology solutions that support thriving communities. From parking management systems to digital permits and smart payment applications, we offer a comprehensive suite of services and solutions that drive business growth.We are seeking a skilled and motivated Quality Assurance Professional with extensive...

  • Marketing Automation Strategist

    4 days ago

    Melbourne, Victoria, Australia MECCA Brands Pty Ltd Full time

    About the RoleMECCA Brands Pty Ltd is seeking a highly skilled Marketing Automation Specialist to join our Personalisation team on a 9-month fixed-term contract. As a key member of our team, you will play a crucial role in bringing our brand to life through digital channels, delivering personalised experiences that delight and inspire action.Key...

  • Digital Marketing Automation Specialist

    3 days ago

    Melbourne, Victoria, Australia CPA Australia Ltd Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Automation Delivery Specialist to join our team at CPA Australia Ltd. As a key member of our MarTech team, you will play a pivotal role in delivering impactful digital marketing campaigns across various channels.Key ResponsibilitiesCreate, build, and manage multi-channel marketing campaigns with...

  • Marketing Automation Director

    7 days ago

    Melbourne, Victoria, Australia Intergage Full time

    Lead the Marketing Automation Roadmap at IntergageAbout the RoleWe are seeking an experienced professional to lead the marketing automation roadmap and conversation strategies across multiple brands in-house at Intergage. As a key member of our team, you will be responsible for delivering value across the entire customer journey.Key ResponsibilitiesTake...

  • Marketing Automation Director

    1 week ago

    Melbourne, Victoria, Australia How 2 Drive Full time

    About the Role:As a Marketing Automation Manager at How 2 Drive, you will lead the development and implementation of our marketing automation roadmap, driving strategic conversations across multiple brands and in-house teams.Key Responsibilities:Develop and execute a comprehensive marketing automation strategy to deliver value across the entire customer...

  • Cloud Developer

    3 days ago

    Melbourne, Victoria, Australia Cloud Clips Full time

    About the OpportunityAs a Cloud Developer (Salesforce Marketing Automation) at Cloud Clips, you will play a crucial role in supporting our main enterprise channel for proactive engagement with customers and prospects that drive business performance through awareness, affinity, consideration, purchase, use, and renewal of our products and services.The role...

  • Channel Sales Manager

    1 week ago

    Melbourne, Victoria, Australia CHILDRENS LIGHTHOUSE OF GREEN LEVEL (NEW CENTER) Full time

    About the Position**Job Summary**We are seeking a highly skilled Channel Sales Manager to join our team at CHILDRENS LIGHTHOUSE OF GREEN LEVEL (NEW CENTER). As a Channel Sales Manager, you will be responsible for managing the sales process within a designated country, territory, or region, and will be primarily responsible for Cradlepoint-led or partner-led...

  • Software Sales Channel Manager

    7 days ago

    Melbourne, Victoria, Australia SmartBear Full time

    About the RoleWe are seeking a dynamic and results-oriented Channel Sales Senior Manager to spearhead our indirect and partner sales efforts across the Asia-Pacific region.Key ResponsibilitiesDevelop and execute a comprehensive channel strategy for the Asia-Pacific region, managing and recruiting high-growth partners with strong industry relationships.Manage...

  • Test Automation Lead

    1 week ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Test Quality Engineer to join our team at Bendigo and Adelaide Bank. As a key member of our Quality Engineering team, you will play a critical role in ensuring the delivery of high-quality software solutions that meet the needs of our customers.Key ResponsibilitiesManage testing scope and delivery...

  • Software Sales Channel Manager

    1 day ago

    Melbourne, Victoria, Australia SmartBear Software Full time

    About the RoleWe are seeking a dynamic and results-oriented Channel Sales Senior Manager to spearhead our indirect and partner sales efforts across the Asia-Pacific region.Key ResponsibilitiesBuild upon, refine, and execute a comprehensive channel strategy for the Asia-Pacific region, managing, identifying, and recruiting high-growth partners with strong...

  • Digital Marketing Automation Expert

    1 day ago

    Melbourne, Victoria, Australia Racing Victoria Full time

    About the RoleRacing Victoria is seeking a highly skilled Marketing Automation Specialist to join our Customer team on a two-year fixed-term contract. This role will report to the Head of Customer Insights and Digital Innovation.The successful candidate will leverage marketing automation and customer data platforms to execute personalized marketing...

  • Marketing Automation Strategist

    1 week ago

    Melbourne, Victoria, Australia MECCA Brands Pty Ltd Full time

    About the RoleMECCA Brands Pty Ltd is seeking a highly skilled Marketing Automation Specialist to join our Personalisation team on a 9-month fixed-term contract. As a key member of our team, you will play a crucial role in bringing our brand to life through digital channels, delivering personalised experiences that delight and inspire action.Key...

  • Channel Sales Manager

    1 day ago

    Melbourne, Victoria, Australia CHILDRENS LIGHTHOUSE OF GREEN LEVEL (NEW CENTER) Full time

    About the RoleWe are seeking a highly skilled Channel Sales Manager to join our team in Australia. As a key member of our sales organization, you will be responsible for managing partner sales within a designated country, territory, or region.Key Responsibilities:Build and execute business plans that align with corporate strategy and drive local business...

  • Software Sales Channel Manager

    4 days ago

    Melbourne, Victoria, Australia SmartBear Software Full time

    About the RoleWe are seeking a dynamic and results-oriented Channel Sales Senior Manager to spearhead our indirect and partner sales efforts across the Asia-Pacific region.Key ResponsibilitiesDevelop and execute a comprehensive channel strategy for the Asia-Pacific region, identifying and recruiting high-growth partners with strong industry...

  • Head of Customer Experience

    1 week ago

    Melbourne, Victoria, Australia Eva Full time

    About the RoleWe are seeking an experienced Head of Customer Experience to lead our Customer Support function at Eva. This newly created role will own and streamline our online and offline customer experience.Key ResponsibilitiesOverall responsibility for Customer Support department, ensuring a consistent and on-brand online and offline customer...