Key Relationship Builder

5 days ago

Adelaide, South Australia beBeeCustomer Full time $80,000 - $120,000

At the heart of a dynamic ecosystem, we drive innovation and bold thinking by harnessing the power of people-centric solutions. Our global network empowers a talented team of professionals to deliver unmatched precision and insights across the entire property industry.

We cultivate a diverse and inclusive work culture that inspires collaboration and skill development; it's a place where you can feel valued, make an impact, and directly contribute to the real estate economy. Our greatest asset is our people, and at our organization, you can be yourself, lift others up, and achieve your full potential.

Job Overview:

As a Customer Success Specialist, you'll embark on a journey to guide new customers through their onboarding process and foster long-term relationships to ensure they derive ongoing value from our solutions. Your focus will be on proactive client engagement, providing support and platform training, and identifying opportunities for upsell and retention.

  • Onboard and train new customers post-signup to offer comprehensive support and platform training.
  • Regularly review usage, address challenges, and prevent churn every 6 months.
  • Engage in daily outbound calls to educate, support, and nurture customer relationships.
  • Identify opportunities to introduce additional features or products through meaningful conversations and live demos.
  • Manage a regional portfolio of Bronze-tier accounts and build strong client relationships.
  • Contribute to the improvement of user experience by sharing feedback with the Product team.

Essential Qualifications: To excel in this role, you'll need 2+ years' experience in customer-facing environments, a growth mindset, and strong communication skills.

Our organization values collaboration, ownership, initiative, and leadership. We offer benefits designed to help you thrive at work and in life. You can opt out of company communications by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

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