Logistics Solutions Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $100,000 - $180,000
Supply Chain Expertise: Delivering Exceptional Customer Experience

At the heart of our operations are our dedicated professionals and our unwavering commitment to providing a superior logistics experience. We are the largest 4PL provider in Australia & NZ, expertly designing, building, managing, and delivering integrated, optimized supply chain solutions.

We're seeking an experienced solution-focused Supply Chain Professional to join our high-performing Service Delivery Team in Pyrmont. As a key member of our team, you'll partner with customers to find innovative solutions and deliver efficiency gains within their supply chains. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights that help navigate the complexities of the logistics environment and solve problems quickly.

Main Responsibilities:

  • Establish strong, long-lasting relationships with customers at multiple levels
  • Regular communication with customers to ensure clarity on projects and timelines
  • Provide operational assistance with an onsite presence
  • Drive continuous improvement from a business perspective, demonstrating understanding of customer and market insights, including strategic consultancy
  • Deliver a superior experience to improve our NPS results
  • Ensure the best logistics experience across all supply chain aspects to retain and extend accounts
  • Provide insightful reports and analysis on solution performance and efficiency opportunities

Required Skills and Qualifications:

  • Minimum of 2 years in an Account or Project Management role, preferably in Supply Chain Management
  • Strong process orientation, especially in relationship management
  • Deep understanding of business drivers
  • Proven skills in analysis, problem-solving, decision-making, and negotiation
  • Ability to navigate complex logistics scenarios and identify optimal solutions
  • Passion for delivering a superior customer experience
  • Solution-oriented mindset
  • Enjoyment of working in a fast-paced, challenging environment

Benefits:

  • Attractive remuneration with uncapped earning potential
  • Ongoing professional development and career growth opportunities
  • Dynamic, empowering culture that encourages continuous improvement
  • Opportunity to work with industry-leading clients and a diverse enterprise portfolio
  • Modern office environment with necessary tools provided
  • Company events and team-building activities to foster connection
  • Partnership with charities, volunteering to make a positive impact locally and internationally

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