Support Operations Coordinator

2 weeks ago

Canberra, ACT, Australia beBeeDelivery Full time $98,000 - $123,456
Job Title:

Delivery Support Officer

">Job Description

We are seeking a highly skilled and experienced Delivery Support Officer to join our team. The successful candidate will play a key role in supporting the Agile Delivery Teams (ADTs) by coordinating cross-team activities and tracking ART-level metrics.

The ideal candidate will have experience working in administering or supporting projects or programs, preferably using an Agile methodology. They will possess excellent written and verbal communication skills, with experience preparing briefings, minutes, and program level reporting summaries.

Main Responsibilities:

  • Support Agile Delivery: Provide senior-level support for the administration of matters relating to the rhythm of ART ceremonies including PI planning, ART syncs, system demos, showcases, retrospectives and mid-end PI progress sessions.
  • ADT Support: Assist in orchestrating PI planning by supporting logistics, capturing key actions and changes, and ensuring the planning inputs and outputs are complete and visible to the relevant teams and governance bodies.
  • DevOps Admin: Assist in the administration and configuration of Azure DevOps, including setting up iterations, managing work items, DevOps standards, maintaining tags and queries, and producing reports/dashboards to support the governance and delivery tracking.
  • Agile Ceremonies Coordination: Provide secretariat and coordination support for Agile Ceremonies, including PI Planning, ART Sync, ART Leadership, Scrum of Scrums and other forums as directed.
  • Track Progress: Track ADT progress, surfacing delivery and scope changes and reacting to deviations from reported plans.
  • Create Artifacts: Prepare presentations, review status reports, and delivery health checks and summaries for senior ART Leadership and government bodies.
  • Monitor Delivery: Track progress and monitor Agile metrics. (e.g. burn-up, cumulative flow, etc.), surfacing risks or blockers early to enable resolution.
  • RAIDD Items: Coordinate with RAIDD specialists and program delivery as well as supporting schedule management.

Requirements:

  • Mandatory Experience: Working in, administering or supporting projects or programs, preferably using an Agile methodology.
  • Communication Skills: Excellent written and verbal communication skills, with experience preparing briefings, minutes, and program level reporting summaries.
  • Teamwork: Excellent teamwork skills, with the ability to work with colleagues to achieve outcomes.
  • Stakeholder Engagement: Strong stakeholder engagement skills, with the ability to coordinate across multiple teams and prepare clear communication plans.

About Us:

We are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development.

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