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Customer Experience Coordinator

2 months ago

Berkeley Vale, New South Wales, Australia TE Connectivity Full time

Unlock Your Potential at TE Connectivity

We are seeking a highly skilled and customer-focused Career Starter: Customer Experience Coordinator to join our team. In this role, you will play a critical part in delivering an exceptional customer experience by handling customer inquiries, processing transactions, and responding to sales and service requests.

About the Role:

  • You will manage incoming customer orders, phone, and email inquiries related to price, delivery, and product selection.
  • Respond to customer technical inquiries with information provided from Hub TSE's and/or Product Management.
  • Update key accounts with regular open order status reports.
  • Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.
  • Identify new business opportunities and engage with relevant team members to close opportunities.
  • Help clients identify additional needs from our product portfolio.
  • Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.
  • Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.
  • Provide accurate information in a timely manner to Logistics, Stores, and Production to enable despatch to meet customer request.
  • Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.
  • Attend the meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.
  • Undertake other duties as required from time to time by the Sales Operations Manager.
  • Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.
  • Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.
  • Follow all TE's internal procedures and policies.
  • At all times act in the best interest of both internal and external customers.
  • Support CSS other team members as required.
  • Ensure all relevant sales documentation is filed accurately to align with TE CRD Order Management Policy.
  • Ensure customer returns (RMA's) are managed from initial enquiry through to credit issue.
  • Ensure adequate notice of absence is provided to allow coverage of the role.

About You:

  • Secondary Education Level.
  • High proficiency with SAP Microsoft & MRP applications.
  • Ability to organise self and manage multiple tasks.
  • Previous Customer Service / Sales experience essential.
  • The ability to adapt to different types of customers.
  • Manage high workload with quick accurate responses to customer inquiries.
  • Be able to communicate confidently and effectively.
  • Work as part of a close Customer Service team to provide an Exceptional Customer Experience.

Salary Information: The estimated salary for this position is between $45,000-$60,000 per year, depending on location and experience.