Guest Service Associate

4 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $60,000 - $72,000
Job Opportunity

We are seeking a skilled and welcoming professional to join our team as a Guest Service Agent.

This role involves providing exceptional customer service by greeting guests warmly, addressing inquiries, and handling complaints or concerns in a professional manner.

  • Responsibilities include performing check-ins, check-outs, and room changes accurately while maintaining detailed guest records.
  • Maintain comprehensive knowledge of hotel policies, promotions, and reservation procedures to ensure seamless service delivery.
Requirements

To be successful in this role, you will require:

  • Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel and the company.
  • Problem solving, reasoning, motivating, organizational, and training abilities to support colleagues and enhance guest stays.
  • Good communication and writing skills to effectively communicate with other departments and stakeholders.
Benefits

We offer a collaborative environment that encourages growth and wellbeing, along with ongoing training and development opportunities to support your career advancement.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to be part of a global hospitality family.

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