Guest Service Agent

As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Experience Expert, opportunity awaits.  

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience something that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 

Responsibilities include: 

• Create a welcoming and wonderful experience for guests upon arrival, assisting with luggage, directions around the area and hotel, reservations and general enquiries 
• Assist your team members with guests arriving and departing the hotel through the check in and departure process 
• Support your front office team in general operational tasks 
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity  

About You:  

• Experience with OPERA property management system or similar  
• Relevant experience in a similar guest-facing role  
• Current working rights in Australia  

Our Benefits:   

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends   
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month   
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group   
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program   
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend   
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness   

Preferred Qualifications: 

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. 

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.