Guest Services Associate

1 week ago


Melbourne, Victoria, Australia beBeeGuestServices Full time $50,000 - $65,000
Key Roles of a Guest Services Professional

The core responsibility of this role is to deliver exceptional guest experiences from arrival to departure.

Guests will interact with you at every stage of their stay, and your ability to provide seamless support will significantly impact their overall satisfaction.

Key areas of focus include:

  • Effective Communication: Ensure that all interactions are conducted in Mandarin or English, facilitating smooth communication between guests and our team.
  • Smooth Reservations Process: Handle reservations, enquiries, and guest requests efficiently and accurately, maintaining the integrity of guest accounts and adhering to front office procedures.
  • Collaborative Problem-Solving: Work closely with housekeeping and maintenance teams to resolve guest concerns, applying strong problem-solving skills and attention to detail.
Required Qualifications
  • Fluent proficiency in both Mandarin and English (verbal and written)
  • Previous experience in customer-facing roles, preferably within the hospitality industry
  • Excellent communication and problem-solving abilities
  • A positive attitude and strong team focus, coupled with meticulous attention to detail

As a key member of our team, you will contribute to creating an environment where guests feel valued and supported throughout their stay. We foster a culture that celebrates innovation, collaboration, and personal growth, investing in your development as a professional.



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