Senior Claims Service Consultant

7 days ago


Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Unlock Your Potential as a Claims Service Expert

At Allianz Australia Services Pty Ltd, we're committed to delivering exceptional customer experiences and driving business growth through our claims service team. As a Claims Service Expert, you'll play a critical role in ensuring our customers receive the best possible outcomes.

About the Role

  • Review and identify claims that don't meet policy scope, ensuring accurate outcomes.
  • Liaise with stakeholders to discuss outcomes and dispute resolution.
  • Prepare and draft documentation for stakeholders as needed.
  • Develop customer relationships to understand and meet their needs, delivering a positive customer experience.
  • Maintain knowledge of insurance guidelines, legislation, and regulations, recommending policy changes for continuous improvement and compliance.

About You

  • Demonstrated claims management experience in a complex customer service environment.
  • Ability to optimize business value by delivering high-quality services and positive customer experiences.
  • Possess technical knowledge of relevant insurance lines and associated legislation.
  • High attention to detail and technical proficiency with systems, software, databases, and communication tools.
  • Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities.

What's On Offer

  • Be part of a team that's open-minded, supportive, and focused on customer outcomes.
  • A sense of belonging in the workplace, where you're welcomed and encouraged to bring your authentic self to work.
  • An employer committed to supporting your work-life balance and open to conversations about flexible and remote working.
  • Access to on-demand learning resources and programs to support your career development.
  • Insurance products, deals, and discounts across a range of retail, tech, and travel brands.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products and more.

About Allianz

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all backgrounds are valued for their perspectives and talents.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, please reach out to us for a confidential conversation.



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