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Customer Success Advocate

7 days ago

Sydney, New South Wales, Australia Orgvue Full time

About Our Company

We are Orgvue, a leading provider of organizational design and planning software that empowers companies to adapt and grow in a rapidly changing world.

Our platform provides actionable insights and analysis for HR, finance, and business leaders to make informed workforce decisions and drive business success.

About the Job

We are seeking a highly skilled Customer Success Advocate to join our team and work closely with strategic alliance partners to maximize their relationship with our platform.

You will be responsible for managing relationships, mitigating risks, and overseeing cross-functional activities to enable our partners to leverage our platform on their projects and expand its usage over time.

You will advise and work directly with leaders, super users, and their teams to execute joint alliance plans and priorities, including go-to-market strategies, custom solution development, project delivery, and user enablement activities.

Key Responsibilities
  • Partner Onboarding: Orient our strategic alliance partners to our support model, create program infrastructure for ramping up and supporting ongoing usage of our platform within partners' consulting businesses, establish and mobilize critical routines and feedback channels to manage our strategic relationship, and set up partner-specific platform tenants for training, demos, and storage of custom solutions.
  • Partner Enablement: Co-create and oversee training and enablement plans to help partners build capability on our platform and prepare for project delivery. Deliver basic training to partner users, coordinate with other stakeholders to plan and deliver training for advanced solutions, tailor standard platform enablement or sales content to fit specific alliance objectives or use cases, and set up community of practice within a partner environment.
  • Partner Management: Support alliances in defining and managing joint alliance plans across three key dimensions: go-to-market, product development, project delivery, and enablement. Coordinate with Partner Success and Alliances team to establish goals and milestones for individual partners within a region, manage day-to-day operational activities with the partner, including alliance plan management and platform tenant management, prepare and review regular reporting of tenant consumption, usage trending, issue escalation, manage impacted internal stakeholders and extended team members, and work with Sales team to qualify conversions of partner projects to direct license agreements.

Why Join Us

  • Hybrid working arrangement with 1-2 days a week in Sydney office.
  • 11.5% Superannuation.
  • Wellbeing initiatives, including coaching, mindfulness app, virtual fitness sessions, wellbeing webinars, and annual wellbeing day.
  • 25 days Annual Leave.
  • Summer Fridays (half-day Fridays for months of December and January).