Frontline Service Professional

4 days ago

Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $85,000

Key Role Summary:

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  • ">
  • Work full-time in a dynamic environment.">
  • Be the primary point of contact for patients and provide exceptional customer service.">
  • Manage appointments, patient flow, and perform administrative tasks with accuracy and efficiency.">
  • Develop strong relationships with colleagues, radiologists, and referrers.">
  • Collaborate effectively as part of a diverse team to achieve business objectives.">
  • Grow your skills through comprehensive training and development opportunities.">
  • Take advantage of our supportive work environment, wellbeing benefits, and career advancement pathways.">
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Job Responsibilities:

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  1. ">
  2. Greet patients warmly and assist with check-in procedures.">
  3. Advise patients of preparation prior to relevant scans.">
  4. Perform billing procedures including private, Medicare, workers compensation, and DVA.">
  5. Collaborate with clerical and technical staff, radiologists, and referrers.">
  6. Assist as required in answering phone calls, booking appointments, and providing customer support.">
">

Requirements:

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  • ">
  • Clear verbal and written communication skills.">
  • Strong organisational abilities to manage appointments and patient flow.">
  • Confidence working across multiple screens and systems.">
  • A strong background in customer service.">
  • Ability to rotate across locations as required.">
">

What We Offer:

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  • ">
  • Wellbeing benefits including fitness passport and discounted services.">
  • Supportive management that values your well-being.">
  • Learning and development opportunities to enhance your skills.">
  • Collaborative and inclusive work environment.">
  • Competitive salary and benefits package.">
  • Annual remuneration review.">
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