Chief Front Office Director

2 days ago

Geelong, Victoria, Australia beBeeLeadership Full time $90,000 - $110,000
Front Office Manager Job Description

The primary goal of this role is to oversee all aspects of the front office, ensuring seamless operations and a memorable experience for our guests. Key responsibilities include:

  • Developing and implementing standard operating procedures (SOPs) for the front office department.
  • Recruiting, training, and managing all front office staff.
  • Integrating technology such as property management systems (PMS), point-of-sale (POS) systems, and other software necessary for efficient operations.
  • Contribution to the development of strategies to enhance guest satisfaction.

A key aspect of this position is managing day-to-day staffing needs, planning, assigning work, establishing performance goals, providing mentoring and coaching, and giving regular feedback. This role also involves acting as a liaison between the front office department and other hotel departments.

To ensure smooth coordination during the pre-opening phase, the successful candidate will conduct trial stays/mock operations and testing of front office procedures to identify potential issues or areas for improvement.

This position requires excellent communication skills, passion for team development, strategic thinking, ability to explore new ways of working, and an open mind to drive hotel growth.

Requirements

The ideal candidate should possess a Bachelor's degree in Hotel Management, Business Administration, or equivalent, along with at least three years of guest service/hotel experience, including two years in a management capacity.

A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities is essential for success in this role.

What We Offer

We provide our team members with a competitive salary that rewards their hard work, along with a range of benefits designed to enhance their quality of life – including impressive room discounts and top-notch training.

We promote a culture of trust, support, and acceptance, welcoming diverse backgrounds, experiences, and perspectives.

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