
Global Product Operations Director
2 weeks ago
The objective of this position is to drive operational excellence and provide critical insights for strategic decision-making.
Key responsibilities include:
- Leading a global team of Product Operations Managers to ensure seamless execution and proactive problem-solving.
- Providing clear direction and development opportunities to empower the team to tackle complex challenges in a fast-paced, global environment.
- Owning the escalation path for high-impact product issues and leading the global incident response and resolution process.
- Establishing and maintaining service level agreements (SLAs) to deliver world-class support for operational teams and clients.
- Managing the product feedback loop to inform and optimize product strategy from launch through ongoing improvement.
Requirements:
- 5+ years of leadership experience managing a Technology Operations or Service Delivery team with expertise in technology disciplines.
- 7+ years of experience in financial services or a related field with strong analytical and problem-solving skills.
- Proven ability to build strong relationships and influence senior stakeholders across various departments.
- Hands-on experience with tools like the Atlassian suite (Jira, Confluence).
- Strong communication and interpersonal skills with the ability to use data to drive strategic decisions and measure business impact.
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Director,Global Product Management
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