Customer Experience Officer

2 months ago

Wetherill Park, Australia Arborgreen Full time

**Introduction**:
**About the Company**:
We’re a growing company with a tight-knit, family-like community culture, and we are looking for excellence to be added to our team. Our company makes a difference to the environment by making tree planting faster, easier, or cheaper for everyone.
Our vision is to be Australia’s leading expert and ally in tree planting and environmental stewardship, actively sought after by businesses, local governments, and communities committed to a greener future our brand promise is to ensure the right tree-planting products are delivered on time by people who care.
**Description**:
**About the Role**:
Arborgreen are currently seeking a dynamic individual to join the team as a Full-Time Customer Experience Officer based in Sydney (Wetherell Park).
As a key member of our Customer Service Team, you will play an essential role in maintaining day-to-day relationships with our valued customers.
Your primary responsibility will be to ensure an exceptional customer experience by leveraging strong critical thinking, data analysis, and research skills to maximise revenue opportunities through comprehensive solutions.

**Responsibilities**:

- Manage customer relationships, ensuring satisfaction through proactive communication and rapid response.
- Document customer interactions, process orders, and generate quotes with attention to detail.
- Collaborate cross-functionally to assess and resolve issues promptly.
- Provide personalized solutions for customer requests, utilizing research and critical thinking.
- Utilise data to improve service delivery, provide internal feedback, and identify areas for enhancement.
- Resolve complaints, convert dissatisfied customers, and meet performance metrics.
- Contribute to team meetings and operational improvements.
- Follow communication procedures and collaborate with product specialists for best-in-class support.
- Identify value-added service opportunities and collaborate for revenue generation.

**Skills and Experiences**:
**About You**:

- Customer-focused with excellent people skills.
- Strong multitasking abilities and quota achievement.
- Proficient in CRM systems and active listening.
- Attention to detail and solution-oriented mindset.
- Utilise critical thinking to:
anticipate and meet customer needs.
manage competing priorities.
understand customer needs.
leverage technology for customer service excellence.
effectively communicate complex information.
ensure precision in all tasks.

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