Customer Experience Manager

1 month ago

Rosny Park, Tasmania, Australia House Full time

About House: We are Australia's largest homeware & kitchenware retailer, part of Global Retail Brands Australia. Our company has 160 plus stores nationally and is growing.

We are a one-stop shop for all your cooking, baking & gift giving essentials. Our staff demonstrate useful product knowledge and provide practical 'How To' advice to deliver an outstanding customer experience.

As the Assistant Store Manager - Eastlands, you will play a pivotal role in supporting the Store Manager to achieve overall success. You will co-lead the team to orchestrate a symphony of success from the shop floor.

Job Description
  • Drive a customer-centric culture and meaningful store experience through leading by example.
  • Conduct the development of your team, aligning with the business to hit financial sales, profit, and productivity targets.
  • Showcase your expertise in Visual Merchandising, transforming our store into a haven that captures attention and creates an atmosphere so delightful, shopping becomes an absolute joy.
  • Efficiently oversee store rostering and wage expenses, maintaining a sharp emphasis on commercial acumen.
  • Manage stock (up to 15kg) in a fast-paced environment ensuring everything's in place for our customers' shopping spree.
  • Diligently track store sales performance, recognizing exceptional results and pinpointing opportunities for enhancement – communicate findings to peers and senior management.
  • Collaborate closely with the Store Manager & Talent Acquisition team to identify and recruit dedicated retail professionals to join our organization.

Part-Time Rotating fortnightly roster

Key Responsibilities
  • Previous experience as an Assistant/Store Manager or Full-time worker.
  • A passion for the retail industry is a must.
  • Ability to manage budgets, interpret financial reports and generate efficient rosters in the absence of the Store Manager.
  • Operational excellence, experienced across stock control & a keen eye for visual merchandising.
  • Thrive on the energy of a fast-paced environment, inspire and excite your peers.
Benefits
  • Up to $2000 of merchandise, cook with what you sell.
  • Vouchers & Discounts for you and your family.
  • Be part of a talented team who are passionate and love having FUN.
  • Training and Development to hit your career aspirations and goals.

Estimated Salary: AU$60,000 - AU$80,000 per annum.

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