Senior Retail Operations Manager

1 week ago


Rosny Park, Tasmania, Australia Telstra Full time

Job Overview

Telstra is seeking an experienced Senior Retail Operations Manager to join their team in Rosny Park. As a key member of the retail leadership team, you will be responsible for driving sales growth and delivering exceptional customer service.

Role Summary

The successful candidate will have previous experience in a retail leadership role and proven success in driving teams to meet sales targets and Key Performance Indicators (KPIs). You will lead from the front, energising and motivating the team to achieve outstanding results.

Key Responsibilities

  • Oversee the day-to-day operations of the store, including staff scheduling and performance management
  • Coach and develop a high-performing team to deliver exceptional customer experiences and drive sales growth
  • Work closely with the Store Manager to develop and implement business initiatives to meet financial and customer key metrics
  • Act as a right-hand person to the Store Manager, stepping up to act in their absence when needed

About You

  • You have at least 2 years' experience in a retail leadership or assistant management role, preferably within a fast-paced environment
  • You're an excellent communicator, able to influence and build rapport with a diverse and varied team
  • You possess strong coaching and mentoring skills, with the ability to develop and grow your team members
  • You're adaptable, flexible, and able to work in a dynamic environment with changing priorities

What We Offer

  • A competitive salary ranging between $80,000 - $110,000 per annum, depending on experience
  • A comprehensive benefits package, including Telstra's mobile and SIM card discounts, plus exclusive access to over 240 brands and partners
  • Ongoing training and development opportunities to enhance your skills and career prospects

Why Choose Telstra?

At Telstra, we're committed to creating a workplace culture that's welcoming, inclusive, and respectful. We believe that diversity strengthens our team and enriches our work, which is why we actively seek individuals from various backgrounds, ethnicities, genders, and abilities.



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