ServiceNow Developer
1 week ago
We are seeking a talented ServiceNow Developer to play a crucial role in analyzing the technical requirements of incoming service providers and ensuring seamless integration into our customers' environment.
Key Responsibilities:- Develop and maintain ServiceNow Catalog items using catalogue builder, IT Service Management (ITSM) modules, including Change, Problem, and Incident management.
- Create and manage workflows using Flow Designer.
- Create and manage complex ServiceNow reports and dashboards, ensuring they meet business requirements.
- Create SLA definitions and attach to reports.
- Create and submit Standard and Normal Change Requests as per defined templates.
- Analyze business processes and articulate business models to deliver tailored solutions.
- Collaborate with stakeholders to gather and understand business requirements.
- Translate customer needs into functional and technical specifications.
- Develop and implement solutions to improve efficiency and effectiveness of IT services.
- Troubleshoot and resolve issues related to ServiceNow applications.
- Able and willing to participate in a Pre-engagement integrity check (PEIC).
- Proven experience as a ServiceNow Developer, with a strong background in developing catalog items and ITSM modules.
- Proficiency in Change, Problem, and Incident management within the ServiceNow platform.
- Strong understanding of SLA creation, Report and Dashboard development.
- Strong understanding of Service Mapping, Service Creation and CSDM V4 data model.
- Strong analytical skills and the ability to think critically and solve complex problems.
- Excellent communication skills with the ability to articulate business models and understand customer requirements.
- Experience in report development and a mindset geared towards reporting and data analysis.
Check out our website for more information and to apply.
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