ServiceNow Developer

1 week ago


Canberra, ACT, Australia Kinetic IT Full time
Job Title: ServiceNow Developer

We are seeking a talented ServiceNow Developer to play a crucial role in analyzing the technical requirements of incoming service providers and ensuring seamless integration into our customers' environment.

Key Responsibilities:
  • Develop and maintain ServiceNow Catalog items using catalogue builder, IT Service Management (ITSM) modules, including Change, Problem, and Incident management.
  • Create and manage workflows using Flow Designer.
  • Create and manage complex ServiceNow reports and dashboards, ensuring they meet business requirements.
  • Create SLA definitions and attach to reports.
  • Create and submit Standard and Normal Change Requests as per defined templates.
  • Analyze business processes and articulate business models to deliver tailored solutions.
  • Collaborate with stakeholders to gather and understand business requirements.
  • Translate customer needs into functional and technical specifications.
  • Develop and implement solutions to improve efficiency and effectiveness of IT services.
  • Troubleshoot and resolve issues related to ServiceNow applications.
Requirements:
  • Able and willing to participate in a Pre-engagement integrity check (PEIC).
  • Proven experience as a ServiceNow Developer, with a strong background in developing catalog items and ITSM modules.
  • Proficiency in Change, Problem, and Incident management within the ServiceNow platform.
  • Strong understanding of SLA creation, Report and Dashboard development.
  • Strong understanding of Service Mapping, Service Creation and CSDM V4 data model.
  • Strong analytical skills and the ability to think critically and solve complex problems.
  • Excellent communication skills with the ability to articulate business models and understand customer requirements.
  • Experience in report development and a mindset geared towards reporting and data analysis.
How to Apply:

Check out our website for more information and to apply.



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