Dedicated Service Leader

3 days ago

Canberra, ACT, Australia beBeeInnovation Full time $106,065 - $153,535

Job Overview:

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Fujitsu is seeking a dedicated leader to oversee a team of technical specialists, ensuring seamless service delivery. The ideal candidate will establish strong relationships with customers and internal stakeholders, drive business growth, and foster innovation.

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Team Management: Lead and develop a team of technical specialists to meet service levels and improve performance.">Customer Engagement: Establish and maintain strong relationships with customers and internal stakeholders to deliver exceptional service.">Risk Mitigation: Identify and mitigate risks to ensure smooth service delivery and problem resolution.">Resource Planning: Allocate resources effectively to meet changing priorities and service demands.">Business Acumen: Anticipate business issues and take action to ensure team success.">Service Excellence: Ensure efficient and effective service delivery to meet SLAs and improve service quality.">Professional Development: Focus on improving core skills, adopting standard processes, and promoting best practices.">Tool Expertise: Ensure adherence to strategic toolsets and improved deployment.">">

Minimum NV1, ideally NV2 AGSVA Security Clearance">Maintain and grow technical skill levels and soft skills balance">Coaching and mentoring team members">Awareness and conformance to relevant standards">All aspects of Performance Management process completed">Build relationships with internal peers, stakeholders, and customers">Customer feedback and risk management">Regular review of all service issues and exceptions">Adherence to standard processes">Encourages the use of best practice across the team">">

Best in-class reward and recognition programs are available, including flexible work, volunteering leave, and more.

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At our organization, we live our values every day.

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