Area Manager

4 hours ago

Darwin city centre, Northern Territory, Australia MA MISSION AUSTRALIA Full time
Lead Operational Excellence in Darwin

Mission Australia is seeking a highly skilled and experienced Area Manager to lead our operations in Darwin. As a key member of our leadership team, you will be responsible for driving operational excellence, managing contracts, and strategically planning workforce and financial resources across all services based in the Greater Darwin region.

Key Responsibilities
  • Lead the contract delivery and operational performance across Darwin services, ensuring compliance and high-quality outcomes.
  • Collaborate with internal stakeholders and support services to ensure efficient, compliant service delivery.
  • Support the Regional Leader in contract negotiations by providing insights on resource capacity and service capabilities.
  • Oversee the preparation, monitoring, and reporting of operational budgets to internal and external stakeholders.
  • Monitor service performance against targets, develop action plans for improvement, and celebrate successes.
  • Contribute to the development and implementation of local service strategies aligned with national objectives.
  • Identify opportunities for growth within the Greater Darwin region, aligned with the existing portfolio and national strategies.
  • Demonstrate values-based leadership and promote values-based behaviours throughout service delivery.
  • Manage workforce planning, recruitment, and succession planning in collaboration with HR, ensuring alignment with Mission Australia's policies.
  • Support Program Managers in addressing staff grievances and oversee disciplinary and performance improvement processes.
  • Provide feedback to the Regional Leader on strategic implementation, identifying risks and opportunities.
  • Build and maintain strong relationships with external stakeholders, including government bodies, funders, and community groups.
  • Collaborate with the Practice Quality Team to drive continuous service improvement across the region.
Requirements for Success
  • Tertiary qualification in community services, leadership and/or management.
  • Demonstrated strong ability/experience in management, leadership and professional development of teams.
  • Display knowledge of current trends and issues in the Community Services sector.
  • Extensive experience in people management and fostering professional development.
  • Proven experience leading teams across diverse service offerings within a specific geographic region.
  • Experience and/or knowledge of issues surrounding homelessness including alcohol and other drugs, family and domestic violence, unemployment and mental health.
  • Strong experience in managing stakeholder relationships, including government and Funders showing exceptional communication and interpersonal skills and influencing ability.
  • Solutions-focused problem-solving skills.
  • Strong strategic financial acumen and experience in managing multiple budgets.
  • Exceptional communication and interpersonal skills, with a history of effective collaboration.
  • In-depth knowledge of Aboriginal cultural systems and protocols.
  • Demonstrated commitment to community and social outcomes, with personal alignment to Mission Australia's values and culture.
  • Valid NT Driver's License.

Mission Australia is an equal opportunity employer and welcomes applications from Aboriginal and Torres Strait Islander people.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment.

We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

Find out more about a career with Mission Australia.

Benefits

  • Rewarding work – every day you know you're making a real difference.
  • Not-for-profit salary packaging, reducing your tax.
  • Free external, confidential counselling and access to chaplaincy support.
  • Volunteering opportunities.
  • Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

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