Ambassador of Exceptional Guest Experiences

1 week ago

Campbell, Australia beBeeHospitality Full time $60,000 - $84,000
Guest Service Agent Job Description

As a Guest Service Agent, you will play a vital role in delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.

The ideal candidate will possess excellent communication skills, problem-solving abilities, and a warm demeanor to provide personalized service to our guests.

The successful candidate will be responsible for:

  • Welcoming guests with a warm smile and providing them with a memorable experience.
  • Acknowledging IHG One Rewards members and returning guests in person or over the phone, making them feel valued and appreciated.
  • Taking, managing, and receiving payments for guest bookings with accuracy and efficiency.
  • Ensuring a swift and seamless check-in and check-out process, minimizing any potential issues or delays.
  • Anticipating guests' needs and offering tailored recommendations to enhance their stay.
  • Serving as a trusted contact for guests, addressing any concerns or issues they may have, and providing them with expert advice on local attractions and services.

To excel in this role, you will need:

  • Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
  • Excellent communication and interpersonal skills, enabling you to effectively interact with guests, colleagues, and other stakeholders.
  • Strong problem-solving skills, turning challenges into opportunities to deliver exceptional results.
  • Fluency in the local language, although not essential, would be beneficial in providing an enhanced level of service to our international guests.
  • Literacy and basic computer skills, including proficiency in software applications and hotel management systems.

Our Ideal Candidate:

We are looking for someone who:

  • Can work a rotating roster, including shifts on weekends and Public Holidays, demonstrating flexibility and adaptability.
  • Has a full Australian Drivers Licence to provide valet parking services, ensuring the safety and convenience of our guests.
  • Has the legal right to work in Australia without any limitation or hour-restriction and holds a current police clearance, verifying their integrity and trustworthiness.

What We Offer:

As a valued member of our team, you can expect:

  • Duty Meal provided on shift, fostering a sense of community and appreciation.
  • Uniform supplied, presenting a professional image and promoting brand consistency.
  • Paid birthday leave, recognizing your special day and acknowledging your hard work.
  • Paid parental leave scheme, supporting your family's well-being and enabling you to balance work and personal life.
  • Free onsite parking, saving you time and money while also promoting sustainability.
  • Staff Celebration Events, celebrating milestones, achievements, and teamwork.
  • Colleague discounts across IHG Hotels worldwide, enhancing your travel experiences and indulging your love for hospitality.
  • Access to a colleague discounts platform, offering exclusive deals and savings on your favorite brands and retailers.
  • Development programs, empowering you to grow professionally, develop new skills, and advance in your career.

Join Our Team:

At IHG, we strive to create a collaborative environment that fosters growth, inclusivity, and diversity. We recognize that every individual has unique strengths and contributions to make, and we aim to empower each member of our team to thrive, both personally and professionally.

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