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Desktop Support Specialist

2 months ago


Melbourne, Victoria, Australia Axiom Technologies Full time
Axiom Technologies: A Global IT Services Partner

We are a leading provider of IT services, supporting medium to large-scale enterprises worldwide. Our team is dedicated to delivering exceptional service and solutions to our clients.

Job Summary

We are seeking a skilled Desktop Support Officer to join our team in Melbourne, Victoria, Australia. The successful candidate will be responsible for providing onsite and on-call assistance to end-users within our desktop computing environment.

Key Responsibilities
  • Coordinate and execute technical activities, from simple tasks to complex plans, to ensure optimal service delivery.
  • Provide timely and accurate support to end-users, resolving technical issues and analyzing causes for critical issues.
  • Execute changes as per defined processes and provide support to customer IT environments.
  • Develop and maintain technical skills, including Citrix and Windows System Administration, to design and solution Citrix environments.
Requirements
  • 8+ years of relevant experience in a similar role.
  • Strong knowledge of Citrix Product suites, including Citrix XenApp server, XenDesktop, and secure gateway.
  • Good troubleshooting skills in an enterprise-wide Citrix Farm and VDI provisioning.
  • Experience with Windows 2012/2016/2019 Servers and Active Directory.
Preferred Skills
  • Knowledge of monitoring tools like Tivoli Suite and Site scope.
  • PowerShell Scripting.
  • Knowledge of Active Directory and VMware.
  • CCA Certification.
  • Application Packaging tools (AppV, MSI, etc.).
What We Offer

Axiom Technologies offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your resume to us.