Luxury Hospitality Leader Wanted
4 days ago
We are seeking an experienced Assistant Front Office Manager to join our team at The Star Grand, one of Sydney's most iconic hotels.
About the Role- This is an exciting opportunity to oversee the day-to-day operations of our hotel, ensuring seamless service delivery and an unparalleled guest experience.
- You will play a crucial role in building memorable connections with our team members and guests, while maintaining the highest standards of guest service.
- Ensure that guest expectations are met and exceeded upon check-in and during their stay.
- Manage The Star Grand Loyalty Program and affiliated programs, promoting loyalty and retention among our guests.
- Distribute guest comment cards to relevant departments and respond to guests as needed, fostering a culture of feedback and improvement.
- Assist with people planning requirements, including recruitment, rostering, training, and development of the team.
- Proven leadership experience in a similar role within the luxury hospitality industry.
- Exceptional interpersonal and communication skills, with the ability to build strong relationships with colleagues and guests.
- Strong problem-solving and decision-making capabilities, with a keen attention to detail.
- A customer-centric approach, with flexibility and availability to work evenings and weekends.
- Knowledge of Opera property management system, with the ability to adapt quickly to new technology.
- A competitive salary range of $90,000 - $110,000 per annum, depending on experience.
- Complimentary meal on site every day, including hot meals, sandwich bar, and more.
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