Luxury Hospitality Leader Wanted

2 days ago


Sydney, New South Wales, Australia The Star Entertainment Group Full time
Unlock a Career in Luxury Hospitality

We are seeking an experienced Assistant Front Office Manager to join our team at The Star Grand, one of Sydney's most iconic hotels.

About the Role
  • This is an exciting opportunity to oversee the day-to-day operations of our hotel, ensuring seamless service delivery and an unparalleled guest experience.
  • You will play a crucial role in building memorable connections with our team members and guests, while maintaining the highest standards of guest service.
Key Responsibilities
  1. Ensure that guest expectations are met and exceeded upon check-in and during their stay.
  2. Manage The Star Grand Loyalty Program and affiliated programs, promoting loyalty and retention among our guests.
  3. Distribute guest comment cards to relevant departments and respond to guests as needed, fostering a culture of feedback and improvement.
  4. Assist with people planning requirements, including recruitment, rostering, training, and development of the team.
What We're Looking For
  • Proven leadership experience in a similar role within the luxury hospitality industry.
  • Exceptional interpersonal and communication skills, with the ability to build strong relationships with colleagues and guests.
  • Strong problem-solving and decision-making capabilities, with a keen attention to detail.
  • A customer-centric approach, with flexibility and availability to work evenings and weekends.
  • Knowledge of Opera property management system, with the ability to adapt quickly to new technology.
What We Offer
  • A competitive salary range of $90,000 - $110,000 per annum, depending on experience.
  • Complimentary meal on site every day, including hot meals, sandwich bar, and more.


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