Tier 2 Hardware System Administrator

4 weeks ago

Alice Springs, Northern Territory, Australia Leidos Full time
Overview

The National Security Sector at Leidos currently has an opening for Tier 2 Hardware System Maintainer for our Incident and Service Request Response Team to support a client's requirements in a challenging, dynamic setting located in the Alice Springs, AUS. The position requires an active TS/SCI, with Polygraph and approved medical and psychological exams.

Primary Responsibilities

  • Engage in hardware troubleshooting, repair and replacement.

  • Communicate with customers and technical component's to fully understand the incident, service request or problem.

  • Research problems by accessing internal and external knowledge databases.

  • Facilitate technical communications between operations and development staff.

  • Distribute defect reports and system data collected during anomaly investigations.

  • Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.

  • Analyze customer problems and implement appropriate corrective action to initiate a repair and return to service in the field.

  • Assist with property and asset management.

  • Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details.

  • Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.

Basic Qualifications

  • TS/SCI with Polygraph is required.

  • BA degree and 2 – 4 years of prior relevant experience, Masters with less than 2 years of prior relevant experience or 4+ years of relevant experience.

  • Current DOD 8570 certification applicable to the position (typically Security+).

  • Proven computer hardware and system troubleshooting skills.

  • System administration skills.

  • Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.

  • Ability to work in a fast-paced, collaborative team environment.

  • Ability to carry/lift 30 pounds of equipment.

Preferred Qualifications

  • Working knowledge of ServiceNow/HelpNow.

  • Experience in working with, collaborating with system users and customers.

  • Ability to be flexible and quickly adapt to changing situations.

  • Ability to demonstrate resourcefulness.


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