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Catalyst for CRM Excellence

2 weeks ago

Melbourne, Victoria, Australia beBeeDataSpecialist Full time $110,000 - $120,000

**Job Title:** CRM Data Specialist

Description:

This role is pivotal in ensuring the integrity and usability of our CRM platform. The CRM Data Specialist will be responsible for system configuration, data architecture, and stakeholder-driven enhancements.

  • Maintain Data Integrity: Ensure supporter data is accurate, deduplicated, and structured to support segmentation and reporting.
  • Oversee Transaction Processing: Lead the execution of donation, refund, and related transaction workflows to ensure timely and accurate processing.
  • Ensure Compliance: Uphold data privacy and security standards in accordance with our data security policy and PCI-DSS obligations.
  • Manage CRM Support Requests: Fulfil helpdesk job requests from users in line with agreed service levels, ensuring timely and effective resolution.

Key Skills and Qualifications:

The ideal candidate will have demonstrated experience working with Salesforce Nonprofit Cloud or similar CRM platforms, including configuration, data management, and user support. Additionally, they should have CRM migration exposure and a proven involvement in CRM platform migration projects, with an understanding of data mapping, cleansing, and integration processes.

Benefits:

This is an exciting opportunity for someone who loves data, thrives in a small team, and enjoys improving systems. If you are passionate about non-profit work, detail-driven, and ready to dive deep into a major CRM migration project, we encourage you to apply.