Senior Dispute Resolution Manager

4 days ago

Melbourne, Victoria, Australia beBeeDispute Full time $100,000 - $120,000

Lead Dispute Resolution Specialist

At our organisation, we strive to create a supportive and inclusive work environment that enables everyone to thrive. We believe in fostering strong relationships with our colleagues and stakeholders, built on trust, respect, and open communication.

The Dispute Resolution Lead plays a crucial role in ensuring high-quality dispute resolution processes that maximise member experience. Key responsibilities include:

  • Evaluating third-party frameworks against legislative and regulatory obligations.
  • Identifying gaps and trends through data analysis, developing recommendations for improvement.
  • Analysing complaints to identify systemic issues and contributing to education and training.
  • Collaborating with external parties to monitor complaints management and reporting.
  • Maintaining strong relationships with internal staff and external providers, including virtual site visits.

**Requirements:**

  • 3+ years of experience in superannuation with regulation and legislation knowledge.
  • RG146 compliance or willingness to obtain accreditation.
  • Experience in dispute resolution and complex complaint management.
  • Strong stakeholder management skills, with excellent written and verbal communication abilities.
  • Knowledge of risk and compliance frameworks, with excellent organisational and planning skills.

We offer ongoing learning, coaching, and training opportunities to support the development of our team members. Our flexible working arrangements enable employees to balance their work and personal life effectively.

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