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Customer Service Representative
4 weeks ago
At McCain Foods, we are seeking a highly skilled Customer Service Officer to join our team in Ballarat. As a key member of our customer service team, you will be responsible for ensuring our customers receive exceptional service throughout the order processing flow, including readying loads for shipment and managing inbound and outbound inquiries.
About the Role
- Participate in and act in accordance with all safety and Chain of Responsibility policies
- Responsible for on time, accurate supply of orders
- Provide informed, accurate and prompt responses to customer inquiries
- Process and investigate to resolution customer returns
- Provide load out summaries to cold stores and transport carriers
- Create, distribute and file Incident Reports regarding defined McCain or Vendor performance failures
About You
- Extensive experience in customer service within an FMCG environment inc. distribution / supply chain environment
- Thrives handling multiple priorities at the same time
- Accurate data entry skills and document management
- Well organised approach to record keeping
- Ability to establish and maintain interpersonal relationships
- Can analyse information and use logic to address work related issues
- High computer literacy with strong skills in Microsoft word, specifically Microsoft Excel
Why Work with Us
- Employee & Family Assistance Program
- Pioneering, innovative and dedicated development programs
- Opportunity to contribute to a global iconic brand
- Referral bonus incentive scheme
- Exciting and collaborative work environment
- Mission-driven company that values diversity and inclusion
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company, we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy
Job Family: Customer Service
Division: ANZ
Department: Customer Service
Location(s): AU - Australia : Victoria : Ballarat
Company: McCain Foods (Aust) Pty.
