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Customer Service Representative

4 weeks ago

Ballarat, Victoria, Australia Ausreo Pty Ltd Full time

We are currently seeking a motivated Customer Service Representative to join our team in Ballarat, reporting directly to the Trade Service Centre Manager.

This role will see you as the face of our company, providing exceptional customer service and solutions. You will thrive in an environment where sales, service and customer satisfaction are paramount.

The successful candidate will be responsible for:

  • Providing excellent customer service and ensuring customer satisfaction
  • Welcome new and existing customers into our showrooms
  • Actively promoting Ausreo's products to generate sales
  • Merchandising and stock replenishment
  • Process sale orders, generate quotations and engage with e-commerce
  • Service Centre and office management
  • Troubleshooting and resolving enquiries via phone and email
  • Stock control in the warehouse
  • Coordinating production with factory staff
  • Coordinating logistics, including transport and deliveries

To succeed in this role, you will need:

  • Strong communication skills, both verbal and written
  • Previous experience in a retail or trade environment is highly regarded
  • Face-to-face selling and entrepreneurial spirit
  • Australian Citizenship or legal Work Rights
  • Availability to work Monday to Friday, alternating hours from 06:30am-4:30pm
  • Highly organized, with strong attention to detail and multitasking skills

Ausreo offers a competitive salary package, including a base salary of $60,000 - $80,000 per annum, depending on experience, plus monthly cash incentives for achieving targets.

In addition, you will have the opportunity to work with a dynamic team, contribute to the growth and development of our business, and enjoy a collaborative and inclusive work environment.