Customer Service Team Lead

2 days ago


Hunters Hill, Australia beBeeCustomerCare Full time $75,000 - $99,000
Job Description

We are seeking a highly skilled and experienced Team Leader to join our Customer Care team. In this role, you will be responsible for providing day-to-day management and support to the team to deliver high-quality service to our clients.

You will work closely with the team to build their skills, knowledge, and competency to ensure a consistent level of performance is met and client queries are resolved on first contact.

The successful candidate will also act as a point of contact for escalated calls and enquiries, providing solutions to resolve issues and promoting our services and products to ensure all team members have a clear understanding.

Additionally, you will be responsible for facilitating regular team meetings, sharing feedback on the team's performance, and providing coaching and training to improve performance as required.



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