Customer Engagement

7 days ago

Hunters Hill, Australia Catholic Healthcare Full time

**Job Description**:
**Customer Engagement - Leading Aged Care Provider**
- ** Permanent Full-time position**
- ** Be part of a collaborative, fun team - Hunters Hill Based**
- ** Job security and ongoing training provided**

You don't need to be Catholic to work for us but you do need to value quality Aged Care

Great opportunity for a Customer Engagement professional who is dedicated, experienced in sales and committed to providing quality service, to join our Home & Community Services team, based in Hunters Hill.

In this role, you will work as part of a team of outstanding Customer Engagement Officers. You will be helping seniors gain access to home care services that enable them to live their best lives in their homes for as long as possible.

In addition to promoting the wide range of services we offer, you will help our clients and their families navigate various Government Funding programs and processes. Working autonomously in a team environment, you will be responsible for managing your leads to drive your own performance and results.

Your ability to build existing and new client relationships by “nurturing” clients and the carers through the sales process, from the initial lead/opportunity to booking in a home visit for Care Advisors to onboard the client will assist in your success.

Training will be provided for all aspects of the role and systems used to gain key client information to ensure success nurturing and data integrity, which is measurable.
- Previous Customer Service experience
- Experience in lead conversion and working with KPI’s
- Patience, empathy and the ability to clearly explain complex processes
- Demonstrated success in a busy sales environment
- Excellent written and verbal communication skill
- Time management and prioritisation skills
- High level of attention to detail and problem solving skills required
- Ability to work in collaboration with internal and external stakeholders
- Must be able to provide evidence of covid & flu vaccination

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, retirement living and healthcare across NSW and SE QLD. Together, our team of over 4000 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day.

Why you'll love working with us:

- A supportive team environment where you will be set up for success
- The opportunity to make a real difference in someone’s quality of life
- An opportunity to build a career with a successful growing values-based organisation
- NFP Salary Packaging benefits
- Be part of a supportive and inclusive 'people first' culture
- Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch._

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