Building Exceptional Customer Experiences

4 days ago

Hunters Hill, Australia beBeeCustomerService Full time $96,000 - $99,900
Job Title: Customer Service Team Leader

This is a leadership role where you will oversee the daily operations of a customer service team. You will be responsible for ensuring that high-quality service is delivered to clients in a timely manner.

Key Responsibilities:
  • Team Management: Lead and motivate the customer service team to meet consistent performance levels.
  • Problem Solving: Act as the point of contact for escalated calls and enquiries, providing solutions to resolve issues.
  • Product Knowledge: Promote Home and Community services and products, ensuring all team members have a clear understanding of product offerings.
  • System Updates: Ensure accuracy and timely update of information in Home and Community systems.
  • Team Development: Facilitate regular team meetings to share feedback, provide coaching, and training as required.
  • Leadership Role Model: Role model Catholic Healthcare values and contribute to service delivery leadership team.
  • Customer Experience: Coach, supervise, and mentor Customer Care Team members to deliver exceptional customer experience.
  • Performance Planning: Develop Individual Performance Plans based on annual Performance Development Discussions.
  • Collaboration: Collaborate with regional teams, including Care Advisors, Community Worker Team Leaders, and Regional Managers.
Requirements:
  • Customer Service Experience: Demonstrated experience in customer service and/or care environment, ideally in a call centre environment.
  • Leadership Ability: Proven ability to motivate and lead staff.
  • Technical Skills: Experience working effectively with various systems and technology, including client relationship management systems.
  • Communication Skills: Excellent written and oral communication skills.
  • Organisation Skills: Strong planning, prioritising, and organising skills.
  • Professionalism: Ability to maintain professionalism and confidentiality.
  • Teamwork: Capacity to work independently and collaboratively as part of a multi-disciplinary team.

Job Description Overview: The Customer Service Team Leader will provide day-to-day management and support to the Customer Care Team, ensuring high quality and timely service delivery to Home & Community Services clients.

  • Exceptional Customer Experience Specialist

    7 days ago

    Castle Hill, Australia beBeeCustomer Full time

    Delight Customers with Every InteractionThis role is a fantastic opportunity to make a meaningful impact in the lives of customers, providing them with an exceptional experience that keeps them coming back for more.As a Customer Service Consultant, you will be responsible for identifying customer needs and providing solutions that exceed their expectations....

  • Senior Customer Experience Manager

    22 hours ago

    Hunters Hill, Australia beBeeLeadership Full time $48,960 - $99,360

    Job OverviewThe Customer Care Team Leader plays a vital role in delivering high-quality and timely service to our clients. This key position is responsible for managing and supporting the team to ensure exceptional customer experiences.Key ResponsibilitiesManage and support the team, fostering a culture of teamwork and collaboration.Develop and implement...

  • Leading Customer Experience Manager

    6 days ago

    Hunters Hill, Australia beBeeTeamLeader Full time $72,528 - $98,544

    Job Title: Customer Care Team LeaderThe role of the Customer Care Team Leader is crucial in delivering high-quality and timely service to clients. This leadership position entails the day-to-day management and support of the Customer Care Team, ensuring they possess the skills, knowledge, and competency required to meet consistent performance levels.Key...

  • Exceptional Customer Experience Agent

    2 weeks ago

    Cannon Hill, Queensland, Australia beBeeCustomerService Full time $49,000 - $61,000

    Delivering Exceptional Customer ExperiencesThe role of a Customer Service Representative is to provide exceptional customer experiences by safely navigating neighborhoods and delivering customer orders to their homes.About the RoleDrive vehicles and deliver customer orders to customers' homes during the day or night.Assist with order preparation to ensure...

  • Customer Services Officer

    4 days ago

    Hunters Hill, Australia Hunter's Hill Council Full time

    **Customer Services Officer**: An exciting opportunity currently exists for a motivated and experienced individual to join our team as the Customer Services Officer. **About the role** The Customer Services Officer will be responsible for the delivery of high-quality customer services ensuring that every customer interaction is an opportunity to build...

  • Customer Care Officer

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Leading Not for profit Aged Care provider**: - ** Values-based organisation**: - ** Hunters Hill, NSW location**: - ** Core Hours 7am to 5.30pm Monday to Friday**: - ** Hybrid Work Set-up including Work from home after training is completed** Catholic Healthcare promotes the dignity, life, and spirituality of older people...

  • Customer Care Officer

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Leading Not for profit Aged Care provider**: - ** Values-based organisation**: - ** Hunters Hill location**: - ** Work between 9.30am to 5.30pm Monday to Friday**: - ** Hybrid Work Set-up including Work from home after training period** Catholic Healthcare promotes the dignity, life, and spirituality of older people through...

  • Delivering Exceptional Experiences

    1 week ago

    Cannon Hill, Queensland, Australia beBeeDelivery Full time $104,000 - $130,878

    Customer Experience SpecialistThe role of a Customer Experience Specialist is to provide exceptional customer interactions by working in a team environment. With a strong focus on delivering high-quality customer experiences, this job requires you to be part of a diverse and dynamic team that serves local communities.About the RoleAs a Customer Experience...

  • Customer Care Team Leader

    7 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    OverviewJoin to apply for the Customer Care Team Leader - Home and Community Services role at Catholic Healthcare.LocationHunters Hill, SydneyResponsibilitiesProviding day-to-day management and support to the Customer Care Team to deliver high quality and timely service to our Home & Community Services clientsBuilding the skills, knowledge and competency of...

  • Customer Care Officer

    1 week ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Location - Hunters Hill - Permanent Full-Time role - Not for profit employer, so you pay less tax! - Competitive hourly rate - $39 per hour - Flexible start and finish times - our Customer Care Centre operates 7am to 5.30pm Monday to Friday Exciting things are happening at Catholic Healthcare! We are...