Technical Assistance Professional

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $74,538 - $104,997
IT Support Specialist

We are seeking a talented and customer-oriented professional to join our dynamic team as an IT Support Specialist. As the first point of contact for our valued staff, you will provide expert troubleshooting and problem-solving skills to resolve technical issues.

In this role, you will have the opportunity to gain exposure to diverse IT environments and collaborate with a talented team of IT professionals. Your exceptional communication skills will shine as you guide end-users through complex technical concepts in a clear and concise manner.

To be successful in this role, you will need:

  • Customer Service Excellence - Provide top-notch technical assistance and support to our staff
  • Problem-Solving Abilities - Identify root causes, explore alternative solutions, and implement effective troubleshooting techniques
  • Time Management and Prioritisation - Balance urgency with thoroughness to ensure timely and efficient issue resolution
  • Adaptability and Learning Agility - Adapt to rapidly evolving environment and open to learning new technologies and concepts

We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

We offer a range of benefits including professional development support, career advancement opportunities, salary packaging and work-life balance.

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