Senior Case Manager

5 days ago


Melbourne, Victoria, Australia Gallagher Full time
About the Role

We are seeking a highly skilled and experienced Senior Case Manager to join our team at Gallagher. As a Senior Case Manager, you will play a critical role in managing and processing workers' compensation claims, ensuring timely and accurate reimbursement of medical expenses, and providing exceptional customer service to injured workers and employers.

Key Responsibilities
  • Manage and process claims for injured workers, including reviewing and approving requests for medical treatment and ensuring accurate documentation is received for weekly wage payments.
  • Utilize claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information.
  • Work closely with internal and external stakeholders, including injured workers, employers, treating healthcare providers, and occupational rehabilitation services, to facilitate a sustainable return to work and life for injured workers.
  • Participate in case conferences and implement strategies for effective cost management on claims.
Requirements
  • Previous experience in a customer service-based role, preferably in fields related to employment services, rehabilitation, mental health, social work, or health and safety.
  • Tertiary study in allied health, psychology, social work, or a related field (desirable).
  • Strong telephone-based communication skills, administrative skills, and ability to learn and use systems and databases.
  • Resilience, exceptional time management and organizational skills, and the ability to prioritize tasks.
  • Excellent communication and interpersonal skills, with a team-player attitude.
What We Offer
  • A comprehensive training program to support your success in the role.
  • A competitive salary and benefits package, including flexible work arrangements and paid parental leave.
  • A collaborative and supportive working environment, with opportunities for ongoing education and development, and career progression.
  • A commitment to your wellbeing, through our peer support program, corporate health insurance discounts, and wellness programs.

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