Senior Case Manager

3 days ago


Melbourne, Victoria, Australia GB - Global Full time
About the Role

We are seeking a highly skilled and experienced Senior Case Manager to join our team at GB Global. As a Senior Case Manager, you will play a critical role in managing and processing claims for injured workers, ensuring timely and accurate reimbursement of medical expenses and facilitating a smooth return to work process.

Key Responsibilities
  • Manage and process claims for injured workers, including reviewing and approving requests for medical treatment and ensuring accurate documentation is received for weekly wage payments.
  • Collaborate with internal and external stakeholders, including injured workers, employers, and treating healthcare providers, to support the claims process and facilitate a sustainable return to work.
  • Utilize claims management systems and databases to record and review claims information, ensuring accuracy and compliance with regulatory requirements.
  • Participate in case conferences and implement strategies for effective cost management on claims.
Requirements
  • Previous experience in a customer service-based role, preferably in fields related to employment services, rehabilitation, mental health, or social work.
  • Tertiary study in a relevant field, such as psychology or social work, is beneficial but not essential.
  • Strong communication and interpersonal skills, with the ability to work effectively in a dynamic and fast-paced environment.
  • Exceptional time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • A competitive salary and benefits package, including paid parental leave and flexible work arrangements.
  • A comprehensive training program to support your professional development and growth within the organization.
  • A collaborative and supportive work environment, with opportunities for ongoing education and development.
  • A commitment to your wellbeing, with access to mental health and wellbeing support programs.

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